How do I contact you?
Please note that all customer service inquiries must be within 30 days of the purchase, we cannot assist with any inquiries that fall after the 30 day period.
For any general questions or concerns about your order or experience please contact our support email address at email@example.com or send us a phone call at (888) 912-6529.
What are the hours for your customer service live chat?
Our hours for our support line and live chat are 9AM to 5PM from Monday through Friday.
How do I contact you regarding a business inquiry?
For all business inquiries please contact our business email address at firstname.lastname@example.org.
How do I change or cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible. If you would like to cancel or make any changes to your order, Please email your request and Order number to ORDERS@STREETWEAROFFICIAL.COM. In the event of canceled order request, you will receive a refund confirmation email once your order has been canceled.
*Please note: Refund payments may take 2-3 business days depending on your card issuer's policies.
What payment methods do you accept?
Streetwear Official offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal, Amazon and store credit via Streetwear Official E-Gift Cards.
Why was my order canceled?
Every order is unique so reasons for cancellations and delays vary. Streetwear Official strives to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc.
Your order may be have been cancelled due to declined by our security verification system. They can be, but not limited to:
-Quantity of items ordered
-The address and telephone number you provided for your credit card account does not match what your bank has on file
-You are shipping your order to an address other than your billing address.
My order was canceled but why were funds were still deducted from my bank account!
In the event of your order refunded or canceled, It may take 1-3 business days based of your credit card issuer's policies for funds to be available back in your account.
There is something missing/defective/ not what i ordered. What do I do?
We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing/defective/not part of your order, please fill out and submit online return request and follow directions as instructed. (Damaged, defective, or incorrect items must be reported within 2 days of delivery. If such items are not reported in a timely fashion, we will not issue store credit. Please email email@example.com for assistance.)
My package is being returned to Streetwear Official. What do I do now?
All packages returned to us due to an invalid address will be restocked and you will be issued an E-Gift Card minus the initial shipping charge. We are unable to reship an order as all returned shipments are processed by our Returns Department. You can use the E-Gift Card to place an additional order to the corrected address; however we do not guarantee that items will be in-stock at the time of your reorder.